BACKNEO

Backneo.Com Privacy Policy

Title: Backneo.Com Privacy Policy
Last updated: April 15, 2026

1. Introduction

This Privacy Policy explains how BACKNEO collects, uses, stores, shares, retains, and protects personal information when you access or use the BACKNEO website, applications, tools, services, marketplace functions, public showcase features, storage tools, contributor systems, and related workflows operated under BACKNEO.COM.

By using BACKNEO, you acknowledge that your information may be processed as described in this Privacy Policy.

2. Scope

This Privacy Policy applies to information collected through:

  • the BACKNEO website and web applications;
  • account registration, login, and profile management;
  • AI chat, file, image, video, editing, and generation tools;
  • storage, collection, preview, download, deletion, and sharing features;
  • public showcase and Creative Square features;
  • marketplace browsing, purchasing, listing, and post-purchase delivery workflows;
  • contributor identity review, payout setup, and earnings administration;
  • support requests and other communications with us.

This Privacy Policy does not apply to third-party websites, apps, or services linked from BACKNEO that are governed by their own privacy practices.

3. Information We Collect

3.1 Account and Contact Information

When you create or manage an account, we may collect:

  • your email address;
  • username or display name;
  • login-related details;
  • account preferences and settings;
  • communications you send to us.

3.2 Payment, Wallet, and Credits Information

When you purchase credits, make marketplace purchases, transfer eligible balances, or request payouts, we may collect or receive information related to:

  • transaction records;
  • purchase amounts;
  • credits balance and usage history;
  • payment status;
  • marketplace order status;
  • contributor balance records;
  • payout request records;
  • limited billing-related metadata provided by payment service providers.

We do not intentionally store full payment card numbers on BACKNEO servers unless clearly stated otherwise through a specific payment workflow.

3.3 Prompts, Files, Uploads, References, and Generated Materials

When you use the platform, we may process:

  • prompts and messages you submit;
  • files and reference materials you upload;
  • images, videos, and other media you provide;
  • generated outputs and related metadata;
  • previews, thumbnails, light/full derivatives, and export variants;
  • storage, download, share, restore, purge, and deletion events connected to your assets;
  • temporary mobile-upload files or temporary transfer objects;
  • title, keyword, and listing metadata drafts used in marketplace or contributor workflows.

3.4 Contributor Verification and Compliance Information

If you apply for or use Contributor features, we may collect:

  • legal name or organization details;
  • account name and display identity details;
  • passport, local legal ID, or similar identity documents;
  • business license or organization proof, where applicable;
  • PayPal or other payout details, if offered;
  • authorization letters, releases, and supporting rights documents;
  • contributor review history, listing decisions, earning records, payout status, and dispute records.

3.5 Public Sharing and Marketplace Information

If you list, buy, or publicly share content, we may collect or generate:

  • listing metadata;
  • purchase logs;
  • license-type selections;
  • public preview records;
  • share status;
  • collection-sharing records;
  • temporary public or semi-public link activity;
  • moderation and enforcement records relating to listings or public showcase content.

3.6 Technical and Device Information

We may automatically collect technical information such as:

  • IP address;
  • browser type and version;
  • device type;
  • operating system;
  • approximate region;
  • language settings;
  • page views and navigation events;
  • timestamps;
  • referring URLs;
  • error logs and diagnostic events;
  • security and abuse-prevention signals.

3.7 Support and Communications

If you contact us, we may collect:

  • the content of your inquiry;
  • your contact information;
  • related account or transaction information;
  • attachments or screenshots you provide;
  • follow-up communications.

4. How We Use Information

We may use personal information to:

  • provide, operate, maintain, and improve BACKNEO;
  • authenticate users and secure accounts;
  • process prompts, files, uploads, generation requests, exports, purchases, and transfers;
  • deliver outputs, assets, previews, downloads, and storage functions;
  • operate public showcase, sharing, and marketplace functions;
  • review Contributor eligibility and verify submitted compliance materials;
  • manage credits, purchases, payouts, and account-related operations;
  • detect, prevent, investigate, and respond to fraud, abuse, misuse, infringement claims, and security incidents;
  • troubleshoot errors and improve platform performance;
  • communicate with you about service-related matters;
  • comply with legal obligations;
  • enforce our Terms of Use, Content Policy, marketplace rules, and other platform policies;
  • protect our users, rights holders, the platform, and the public.

We may also use aggregated or de-identified information for analytics, reliability, abuse prevention, and operational improvement where lawful.

5. Legal Bases for Processing

Depending on the context and applicable law, we may process personal information on one or more of the following bases:

  • performance of a contract with you;
  • our legitimate interests in operating, securing, and improving the platform;
  • compliance with legal obligations;
  • your consent, where consent is required;
  • protection of rights, safety, fraud prevention, or service integrity.

6. AI Processing and Service Delivery

BACKNEO uses automated systems and third-party infrastructure components to process user requests.

To provide the service, prompts, uploaded files, metadata, and related materials may be processed through hosted compute, storage, moderation, preview-generation, editing, and workflow infrastructure reasonably necessary to deliver requested outputs and related features.

Unless explicitly stated otherwise, BACKNEO does not intentionally use your private prompts, private files, or private account content to train public AI models for general release.

However, your content may be processed as needed to:

  • generate requested outputs;
  • generate previews, derivatives, metadata drafts, or listing drafts;
  • store, retrieve, or deliver results;
  • monitor abuse, fraud, infringement risk, or misuse;
  • maintain reliability and security;
  • comply with law.

You should avoid submitting highly sensitive personal information unless such submission is strictly necessary and you are comfortable with cloud-based automated processing.

7. Sharing of Information

We do not sell your personal information in the ordinary sense of selling customer lists for money.

We may share information with:

  • infrastructure, hosting, storage, compute, payment, security, analytics, moderation, and support providers that help us operate BACKNEO;
  • payment processors and commerce providers involved in credits purchases, marketplace purchases, and payout events;
  • professional advisors, auditors, insurers, or legal counsel where reasonably necessary;
  • law enforcement, regulators, courts, or government authorities where required by law or necessary to protect rights, safety, or service integrity;
  • successor entities in connection with a merger, acquisition, financing, restructuring, asset sale, or similar transaction.

We may also disclose relevant information when reasonably necessary to investigate fraud, respond to intellectual-property complaints, verify Contributor rights claims, prevent unlawful conduct, or enforce our platform policies.

8. Public Sharing and Visibility

Some BACKNEO features are private by default. Others are designed for public or semi-public visibility.

If you choose to use marketplace, Creative Square, shared collection, or temporary sharing features, certain information may become visible to other users or visitors, such as:

  • preview images or preview video materials;
  • listing title, category, orientation, usage scope, or keywords;
  • creator display identity or public profile references, where applicable;
  • collection titles or public share status;
  • limited order or share-related display information needed to operate the feature.

Do not use public sharing features for content you are not prepared to expose more broadly.

9. Retention

We retain information for different periods depending on the feature, the type of information, legal obligations, safety needs, fraud prevention, dispute handling, and platform operations.

Examples may include:

  • account records retained while your account remains active and for a reasonable period thereafter;
  • standard assets retained under the storage rules then in effect;
  • deleted content retained temporarily in trash or recovery systems if offered;
  • temporary mobile upload bridge files retained for short operational periods only;
  • contributor identity, payout, audit, and enforcement records retained longer where reasonably necessary for compliance, fraud prevention, accounting, or dispute handling;
  • support and complaint records retained for operational and legal purposes.

Retention is not the same for every feature, and long-term preservation of user-created content is not guaranteed.

10. Security

We use reasonable administrative, technical, and organizational measures designed to help protect information. However, no method of storage, transmission, or security control is completely secure.

You are responsible for maintaining account security, protecting devices, using strong passwords, and avoiding uploads or sharing actions on insecure or public devices when appropriate.

11. International Processing

BACKNEO may use cloud-based infrastructure, storage, support providers, or service components that process information across jurisdictions.

By using BACKNEO, you understand that your information may be transferred to, stored in, or processed in jurisdictions that may have different data-protection rules than those of your place of residence.

12. Your Rights and Choices

Depending on your jurisdiction, you may have rights relating to your personal information, such as the right to request access, correction, deletion, restriction, objection, portability, or withdrawal of consent where consent is the relevant legal basis.

Some rights may be limited by legal obligations, security needs, fraud prevention, intellectual-property dispute handling, financial recordkeeping, or the technical structure of the service.

To exercise a rights request, contact us using the support or legal contact information below.

13. Children

BACKNEO is not intended for unsupervised use by children. We do not knowingly design the platform for independent use by minors.

If you believe a child has provided personal information inappropriately, contact us and we will review the matter.

14. Changes to This Policy

We may update this Privacy Policy from time to time.

When changes occur:

  • the revised version will be posted on this page;
  • the “Last updated” date will be changed;
  • continued use after the effective date constitutes acceptance of the revised version where permitted by law.

15. Contact

Support: https://backneo.com/support/contact/
Legal: ai@backneo.com