BACKNEO SUPPORT
Support / Help center

Find the answer quickly, then go create something better.

Use this page as the main support hub for FAQ, contact, Pricing & Credits, legal, and account guidance. Start with the section that matches your question so you can solve issues faster.

Fastest path

Read FAQ first for storage, pricing, account, and workflow basics.

Need a human response?

Use Contact for failed tasks, unusual billing, or custom storage questions.

Check before you send

Include the tool used, what happened, the error message, and a screenshot when reporting a problem.

Start here

FAQ

Understand tools, storage rules, account basics, and platform policies before you start using credits.

Open FAQ
Get help

Contact

Report failed generations, ask about billing or storage issues, or reach the team for support.

Contact support
Plans & credits

Pricing & Credits

Review credit packs, current credit costs, and how pricing works across the platform.

View Pricing & Credits
Account

My account

Manage your sign-in details, update your password, and keep your account information current.

Manage Account
Latest updates

Development Log

See what changed recently, what has been improved, and which parts of the product are evolving next.

Read updates
Policies

Legal

Read the terms, privacy policy, transparency statement, content rules, and credits policy.

Review legal