Backneo.Com Privacy Policy
Last updated: March 2026
1. Introduction
This Privacy Policy explains how BACKNEO collects, uses, stores, and protects personal information when you access or use the platform.
BACKNEO is designed as an AI-powered online workstation for text interaction, document analysis, image generation, video generation, and related digital asset services.
By using the platform, you acknowledge and accept the practices described in this Privacy Policy.
2. Information We Collect
We may collect the following categories of information:
a. Account Information
When you register or manage your account, we may collect information such as:
- username
- email address
- login credentials
- account preferences
b. Usage Information
When you use the platform, we may collect information related to:
- prompts and instructions submitted by you
- uploaded files and materials
- generated outputs
- usage history
- credit consumption records
- device, browser, and access logs
c. Transaction Information
If you purchase credits or paid services, we may collect records necessary to process and confirm the transaction, including order-related details.
d. Technical Information
We may automatically collect technical data such as:
- IP address
- browser type
- operating system
- access times
- referring pages
- error logs and diagnostic information
3. How We Use Information
We use collected information to operate and improve the platform, including to:
- create and manage user accounts
- provide AI generation and analysis services
- store and display user assets
- process payments and maintain usage records
- monitor system performance and security
- prevent abuse, fraud, or unauthorized activity
- improve usability, reliability, and product quality
- communicate service-related notices
We do not use personal information for purposes unrelated to the operation and improvement of the platform.
4. User Content and AI Processing
When you submit prompts, files, images, or other materials, such content may be processed by AI systems in order to generate outputs or perform analysis.
This may include temporary storage, automated transformation, and system-level review required to complete the requested service.
Users should avoid submitting highly sensitive, confidential, or irreplaceable information unless they fully understand and accept the risks inherent in online processing systems.
5. Storage of Generated Assets
Generated assets may be temporarily stored in your account library for retrieval and download.
At this stage, stored assets may be deleted automatically after 30 days, and long-term preservation is not guaranteed.
Users are solely responsible for downloading and keeping copies of their own outputs.
6. Cookies and Similar Technologies
BACKNEO may use cookies and similar technologies to:
- maintain login sessions
- remember user preferences
- support security features
- measure performance and usage patterns
You may control certain cookie settings through your browser. Disabling cookies may affect the availability or functionality of some services.
7. Sharing of Information
We do not sell user personal information.
We may disclose or share limited information only when reasonably necessary to:
- operate the platform and its infrastructure
- process requested services
- comply with applicable law or legal process
- enforce our Terms or protect system integrity
- investigate fraud, abuse, or security incidents
Information shared for operational purposes is limited to what is reasonably necessary for service delivery.
8. Data Retention
We retain information for as long as reasonably necessary to:
- provide the service
- maintain account functions
- comply with legal obligations
- resolve disputes
- enforce our agreements
- protect platform security
Retention periods may vary depending on the nature of the information, technical constraints, and legitimate operational needs.
9. Data Security
We apply reasonable technical and organizational measures to protect user information against unauthorized access, misuse, loss, or disclosure.
However, no online service can guarantee absolute security. Users understand that transmission and storage of data over the internet always involves some level of risk.
10. Public and Shared Environments
Users should not use BACKNEO in a manner that exposes private, confidential, or sensitive content in public or shared environments where unauthorized persons may view the screen or access the account.
You are responsible for maintaining the security of your own devices, passwords, and downloaded materials.
11. Children
BACKNEO is not designed for independent use by minors.
Users under 18 should only access the platform under the supervision of a legal guardian.
If we become aware that information has been submitted in violation of this principle, we may restrict or remove the related account or content.
12. Your Choices
You may choose to:
- limit what information you submit
- update your account information
- download your generated assets before deletion
- stop using the platform at any time
If account deletion or data-related requests are made available through the platform, they will be handled subject to technical feasibility, legal obligations, and system integrity requirements.
13. Changes to This Policy
This Privacy Policy may be updated from time to time to reflect service improvements, legal requirements, or operational changes.
The revised version will be posted on this page with an updated effective date.
Your continued use of the platform after any update constitutes acceptance of the revised Privacy Policy.
14. Contact
If you have questions regarding this Privacy Policy, you may contact BACKNEO through the website contact page.