BACKNEO is built for serious everyday AI work. It is designed for users who want one place to move between conversation, document analysis, image generation, and video generation without constantly switching platforms.

The overall idea is simple: start where your task begins, then move across tools as the work becomes clearer.

These tools are not isolated. They are meant to be used as a connected workflow:

• Chat helps you think, plan, rewrite, and structure ideas.
• Docs helps you work with PDFs, DOCX files, and other document-style materials.
• Images helps you generate or refine visuals after your concept is clear.
• Video helps you turn a finished idea, script, frame, or image direction into motion output.

A common workflow is: start in Chat, move to Docs for materials, go to Images for visuals, then continue into Video if motion output is needed.

Use Chat when you need thinking, writing, refinement, planning, translation, brainstorming, or task structuring. It is the fastest place to clarify intent before you spend credits elsewhere.

It is also the best starting point when you are not yet sure whether your task should continue into documents, images, or video.

Use Docs when your task depends on files such as PDFs or document-based materials. This is where you should go for document reading, extraction, summarization, and analysis.

If your work begins with a file rather than a conversation, Docs is usually the correct starting point.

Use Images when you need still visual output: concept art, commercial visuals, product imagery, references, compositions, or iterative creative exploration.

Images often works best after you have already clarified your direction inside Chat or extracted source material from Docs.

Use Video when your idea needs motion. This usually comes later in the workflow, after text, documents, or image direction are already stable.

Video output is usually strongest when the prompt, storyboard, or source image has already been clarified elsewhere in the platform.

No. BACKNEO is not designed for minors. If a minor uses the platform, that use should happen only under the supervision of a parent or legal guardian.

We do not accept input or output involving pornographic, political, violent, criminal, unethical, immoral, or otherwise inappropriate content.

Users should not use BACKNEO to generate, request, process, or distribute content that violates these rules.

Users should download or retrieve their works within 30 days.

We may improve storage policies in the future, but we cannot currently guarantee that works will remain available after 30 days. After that period, content may be removed.

No. Users should avoid using their account in public places where digital content, credentials, or private outputs may be exposed.

To reduce the risk of theft or misuse, do not leave your session open on shared devices or in visible public environments.

All recharges are final. Once credits have been added, we do not accept refunds.

However, if a generation task clearly fails — for example, the work does not display, no result is returned, or the task fails abnormally — you may contact us through the Contact page with the error message and screenshot. After verification, the corresponding credits may be returned.

Please include as much useful detail as possible:

• the tool you were using
• what you were trying to generate
• the error message, if one appeared
• a screenshot of the failed result or abnormal state
• your contact details so we can follow up if needed

This makes it much easier for us to verify the issue and process any credit return when appropriate.